What if I need to replace any of the I REMEMBER BRACELET articles such as:
• The customized screwdriver?
• Any of the customized screw fasteners?
If replacing the customized screwdriver, the charge is $45.00
Replacing one or both of the TWO customized screw fasteners is complimentary if claimed within one year of purchase. Otherwise, the charge is $7.50 per screw.
Since all screws have a colored overlay that matches the color of the bracelet’s individual metal (silver, yellow, rose, white gold or platinum) please indicate when ordering replacement screws that they are the correct color match for your bracelet’s metal.
Replacing any of these articles may include shipping and handling and any applicable taxes.
What if I need extra assistance about my I REMEMBER bracelet purchase?
Please explore our Customer Service tab on the Site under the link Contact Us and we will be happy to assist.
What shipping options are available? on www.irememberbracelet.com.
I Remember & Company LLC retains UPS as our shipper, both nationally and internationally. Any return mailing and insurance expenses, beyond any reasonable costs of a damaged product received and returned, are the responsibility of the customer. Please always be sure to get a shipping receipt with a tracking number.
What payment methods are accepted?
I Remember & Company LLC will be pleased to accept most credit cards, if proved valid. Your purchase will not be shipped until we can validate your method of payment and your purchase is completed via full payment.
How do I personalize a I REMEMBER Bracelet?
I Remember & Company LLC offers customized engraving for your purchased bracelet through our Site, at an extra charge. Please discover our in-house services for this distinct feature under the Engraving tab on the Site for further information. Customized engraving using our exclusive service can be included at the time of your purchase and will be added to your final costs, including any taxes, if applicable.
If you provide us with a photocopy of your signature or that of a loved one, we have the artisanal skills to reproduce it as a likeness as much as possible and etch it on the inside of your bracelet or we can render a name in plain block letters. Please regard that the space on the inside of the bracelet is limited. So, we respectfully request that you be very sure of the text you wish to have inscribed. Once engraved, this process cannot be changed and the engraved bracelet in question cannot be returned.
Kindly note: if later, you decide that you wish for us to engrave your name or that of a loved one inside your purchased bracelet, then you are welcome to ship the item back to us so we may fulfill your request.
Please know that shipping, insurance and applicable taxes if appropriate for this service will be the responsibility of the customer in both directions. Therefore, we do advise that should you decide on this special feature, please be clear about what the appropriate text should say that you send to us at the point of purchase.
Please be advised that once you purchase the I REMEMBER BRACELET if our engraving skills are not selected for this special service, we are not responsible for the quality of the workmanship of the engraver you choose to employ to engrave your bracelet. Any damages done to the bracelet, (or costs incurred) by your engraver are your responsibility.
See the Refunds & Exchanges link which may be found under the Customer Service tab.
Can I have my I REMEMBER Bracelet order shipped to an international location
Yes, you may, but please be sure of the correct mailing address. However, all international orders must be paid in US funds and will implemented or shipped when our billing process has cleared your payment method and your account is fully credited. Any fees on currency conversion charges are the responsibility of the customer. This would include all shipping, insurance costs, customs and excise duties due, and all local and national taxes if applicable.
What happens after I place my order on www.irememberbracelet.com?
You will immediately receive a confirmation at the email address you provided.
How long will it take to receive my I REMEMBER Bracelet from the time the order is placed?
I Remember & Company LLC offers a one-of-a- kind custom designed bracelet made in the USA, created by Philip J. Weisner, a prestigious Fifth Avenue jeweler with 30 years in the trade. The I REMEMBER BRACELET is produced in limited quantities by master metalsmiths in our artisans’ workshop in Brooklyn, New York, USA.
Our artisans take great pride in their skills to deliver you a rare and well-crafted product that will last a lifetime. We anticipate that you will receive your bracelet, as ordered, within 4 to 6 weeks. Kindly note, if you choose our engraving service, please allow extra time for the delivery date of your order.
How may I make a return or and exchange?
Please see our link Refunds & Exchanges under the Customer Service tab on our Site for guidance and policies.
Will I be charged tax on my I REMEMBER Bracelet?
It depends on where the purchaser is located and from what US region or overseas territory, to and from, the order is placed. Taxes, any customs, and excise duties due are based on the laws of the nation from where the order may originate and the delivery address. If applicable, or if any other local or international assessments, as required, may appear on your final checkout receipt. Please see our tab Terms & Conditions/Privacy Notice/Terms of Sale.
Will I be charged shipping on my I REMEMBER Bracelet?
Shipping, handling and insurance are built into the price of the bracelet on purchase and delivery if ordered within the USA and its recognized territories. You may return your bracelet one time at the expense of the I Remember & Company LLC. Please see our Refunds & Exchanges link under the Customer Service tab on our Site.
How do I wear and care for my I REMEMBER Bracelet?
Instructions on how to put the bracelet on and remove it using our customized screwdriver may be found inside the signature box. Please see our link Wear & Care under the Customer Service tab on our Site and in our video on the subject. Kindly note that the bracelet is intended to be worn permanently.
Is the I REMEMBER BRACELET appropriate for all ages?
Yes. The I REMEMBER BRACELET is a gender-neutral and multi-generational item. The bracelet is an inspiring
gift for you or your loved one, or to celebrate any occasion.
What about the I REMEMBER BRACELET Warranty?
Every bracelet purchased comes with a ONE year Limited Warranty. A copy of the Limited Warranty is enclosed in the I Remember & Company LLC signature box. Please also see our Warranty link under the Customer Service tab on our Site.
May I return an engraved I REMEMBER Bracelet?
No engraved bracelets with your text of any kind are eligible for any refunds or exchanges.
What about the return policy?
Please see our link Refunds & Exchanges under the Customer Service tab on our Site.
How do I measure the wrist of the wearer for the I REMEMBER Bracelet?
Please see our link Size Chart for our sizing guide under the Customer Service tab on our Site as to how to measure for the correct fit.
Can I pick up my I REMEMBER BRACELET in the 5th Avenue showroom office of the I Remember & Company LLC?
Yes. If you have a bracelet on order and it’s in stock, you may visit us by appointment only at 580 Fifth Avenue, Suite 415/4th floor in New York City. Please bring your sales receipt with you. Kindly note the entrance is located on West 47 Street. For security purposes, a photo ID is required by the reception desk to gain access to our showroom. Our showroom is open from 10:00 am to 5:00 pm FIVE days a week, Monday to Friday. Access on Saturdays is from 11:00 am to 4:00 pm. However, Saturday hours may vary in the summer. Please call our showroom at 212-840-3820 to arrange an appointment with our jewelers.