I Remember & Company LLC warranty’s obligations are limited to the terms set forth below.
I Remember & Company LLC covers defects in materials and manufacturing for any one of the collection for a period of (1) one year from the date of original purchase.
During this ONE Year limited warranty period, should a defect arise in the product, if the instructions for returning the product are followed, the I Remember & Company LLC will, to the extent permitted by law (i) repair the product at the company’s expense; (ii) replace the product with a new product that is equivalent to the original item purchased, or (iii) refund the purchase price of the product. Please explore our Terms & Conditions link on our site.
A replacement product assumes the remaining limited warranty of the original purchase from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes the property of I Remember & Company LLC.
The warranty excludes any damage caused by the owner modifying, attempting to fix, or otherwise abuse or altering the collection in any way, except for any personal details the purchaser chooses to have engraved on the inside. General wear and tear, misuse, and/or accidents, and tarnishing are not covered under this limited warranty. If the engraving service chosen by the purchaser outside of the I Remember & Company LLC, causes damage to the collection, such damages are not covered.
Do not expose your collection to harsh chemicals or environments that may cause damage. Exposure to harsh chemicals may alter the appearance. Damage from any such solvents and chemicals are not covered by this limited warranty.
Please retain your proof of purchase. Customer Service may be reached by calling 212-840-3820.